Returns

Once an order has been placed, it cannot be cancelled. Once an order is paced and payment is processed we do not offer refunds on your  orders.

We do not accept returns of straps  at all  , primarily keeping the  hygiene concerns of patrons in mind , since we have no way of tracking how the straps have been handled once the box has been opened . 

We suggest you make doubly sure to check the lug width of your watch  before placing your order for straps , since we will not be able to offer you a return or exchange keeping customer hygiene in mind  .   

Exchanges (if applicable)

Please do not send your purchase back to us without prior approval 

We only replace items if they are defective  or we have sent you the wrong size or colour  .

To be eligible for an exchange , your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 If you need to exchange it for the same item, send us an email at info@ajwa.in  and send your item to  B307 Rainbow, Raheja Vihar Mumbai 400072  India 

Shipping

To return your product, you should mail your product to: B307 Rainbow, Raheja Vihar Mumbai 400072  India 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item over Rs. 5000 , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.